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Engage with your customers

FAQ Self-Service

Proactively offer your website visitors a comprehensive, searchable knowledge-base of solutions, powered by sophisticated Natural Language Understanding, and deflect up to 50% before they turn into an inbound email or call.

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FAQ Chatbot

Engage customers in conversation with an AI-powered chatbot, featuring seamless CRM and Live Chat integration. Bots are powerful conversational marketing tools which connect your business with the best leads in real-time.

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Engage personally with your customers, generating new revenues and boosting CSAT scores. Offered proactively at points where it will make a difference, Live Chat provides an escalation route to customers only when they need it.

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Chat Console

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Agent Knowledge

Give your agents access to a knowledge-base of answers, articles and media, accessed instantly through powerful, intuitive natural-language AI search. With single sign-on support for easy roll out.

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Callback System

Schedule telephone callbacks with your customers through web forms, Visual IVR, Virtual Agent or Live Chat. Synthetix manages availability, scheduling, reporting, feedback and CRM integration.

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Let's work together!

With Synthetix, you're investing in a team with decades' experience deploying into some of the world's leading brands. See why we're the natural choice for enterprise.

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Every Synthetix implementation is unique, configured precisely to your requirements and brand identity on our low-code customer service application platform. We're with you every step of the way to ensure your customer service deployment will be exceptional. We can even integrate with all your existing SaaS providers via our RESTful APIs and webhook architecture.

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Synthetix products are not "fire and forget" deployments. Our technical support team are always there to answer your questions or help you with any issues – and our account managers will visit you (at least) quarterly to help you get the most out of your Synthetix deployment and ensure it delivers on your KPIs.

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The Customer Service platform that delivers amazing ROI

Synthetix delivers huge productivity gains and ROI for both enterprise and SMEs. We could do the same for you. Just estimate the number of monthly visitors that your website receives and type the figure into the calculator below to view the kind of savings Synthetix could generate for you within days.

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5000

Self-service sessions per month

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Deflected contacts per month

625

Agent hours saved per month

£11500

Monetary saving per month

* These estimates are based on actual, average Synthetix self-service client metrics of a 5% usage rate, 50% contact deflection rate and 15 minute average handling time for contacts by email or telephone at a rate of £18.40 per hour. Your stats may differ. Hourly rate source: Contact Center Decision-Makers' Guide 2017, Contact Babel.

Great savings! We should talk.

Don't just take our word for it

We're the choice of some of the world's leading brands, revolutionising enterprise online customer service one deployment at a time. Here's what our customers say about us...

"The technology and service provided by Synthetix has made a tangible improvement on our efficiency as a business and helped us deliver a better experience for our customers."

"It’s been great working with Synthetix, we’ve built a really great relationship with them. When we need Synthetix for support they are quick to respond, sometimes just minutes. We have seen a reduction in calls and email queries but also an increase in productivity due to the knowledge-base which makes it easy to find information and resolve customer queries much quicker."

"The technology and service provided by Synthetix has made a tangible improvement on our efficiency as a business and helped us deliver a better experience for our customers."

"The versatility of the Synthetix online customer service solutions has allowed National Express and their customers the opportunity to significantly enhance their online experience when looking for answers. It has had a positive result in overall customer contact and has reduced costs."

"The technology and service provided by Synthetix has made a tangible improvement on our efficiency as a business and helped us deliver a better experience for our customers."

"We're delighted with our new knowledge-base and the improvement it's made to our website. The look and feel is great and it’s really easy for our customers to use, which is so important for us. Working with Synthetix was just as easy too. Their professional yet friendly attitude assured me everything was in hand."

The technology and service provided by Sythentix has made a tangible improvement on our efficiency as a business and helped us deliver a better experience for our customers.

The versatility of the Synthetix online customer service solutions has allowed National Express and their customers the opportunity to significantly enhance their online experience when looking for answers. It has had a positive result in overall customer contact and has reduced costs.

It’s been great working with Synthetix, we’ve built a really great relationship with them. When we need Synthetix for support they are quick to respond, sometimes just minutes. We have seen a reduction in calls and email queries but also an increase in productivity due to the knowledge-base which makes it easy to find information and resolve customer queries much quicker.

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There’s no denying that Black Friday is BIG business, however is this trend ultimately good for both consumers and retailers?

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How CX can help businesses thrive during periods of political paralysis

Uncertainty requires an answer. Uncertainty requires action because the alternative is procrastination and stagnation. In uncertainty, lies opportunity.

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Etail is not the enemy

Many believe that e-tail is to blame for the decline in footfall and plummet in consumer confidence, but there is more to the story of physical versus digital than meets the eye.

12 Nov 2022

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